Refund policy

At Imrazeluxe , customer satisfaction is our priority.

Due to hygiene and the delicate nature of jewellery, we do not accept return or exchange once the order has been delivered.

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

To process any replacement request, an uninterrupted unboxing video is mandatory. The video must be clearly show the sealed package being opened from the beginning without any cuts or edits. Claim submitted without a complaint unboxing video may not be eligible for replacement.

Products that have been used, worn, damaged after delivery, or broken due to improper handling are not eligible for return, replacement, or refund.

after verification, eligible cases will be resolved through a replacement or another suitable solution.